Sahabet Privacy Policy — Our Commitment to Protecting Your Data

1. What Information We Collect

Sahabet collects only the information strictly necessary for the smooth operation of the platform. No unnecessary data is collected.

2. How Information Is Collected

Sahabet collects information through various methods. Each approach is transparent and based on user consent.

• Information you provide directly when creating an account.
• Documents uploaded during the KYC verification process.
• Information received from payment gateways during deposits and withdrawals.
• Cookies and log data collected automatically while browsing the platform.
• Information shared via chat or email with the support team.
• Information obtained from third-party identity verification services (KYC-related only).

3. How Your Information Is Used

Sahabet always handles your data in accordance with its policies. Collected information is used solely for defined purposes.

• For account creation and management.
• To verify and process transactions.
• To detect fraud and protect your account.
• To comply with AML/KYC standards and meet regulatory requirements.
• To deliver a personalized gaming experience and send relevant promotions.
• To monitor usage patterns and ensure responsible gaming.
• To improve customer support services.

4. Sharing Information with Third Parties

Sahabet may share data with third parties only in very limited circumstances and under specific conditions — never for commercial purposes.

• Payment Processor: Payment gateways such as Mobile Banking and Nagad receive only the information necessary to process transactions.
• KYC Verifier: Documents are shared with licensed agencies for identity verification purposes.
• Regulatory Authority: We may be required to share data with government or regulatory authorities to meet legal obligations.
• Security Auditor: Licensed auditors are granted limited data access to ensure platform security.

In each of the above cases, third parties are required to comply with sahabet's privacy standards and may not use the data beyond what is agreed upon.

5. Cookie Policy

Sahabet uses cookies on its website. Cookies are small data files stored in your browser that help improve your experience on the site.

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functional cookies: To remember your preferences, such as language or theme.
• Analytics Cookies: To identify which pages are used most — completely anonymous.
• Marketing Cookies: To show relevant offers — you can opt out at any time.

6. Data Security Measures

Sahabet uses internationally recognized cybersecurity technology to protect your data. No information is stored in plain text.

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Passwords are stored with bcrypt hashing — no one can view your password.
• Server data center access is restricted and monitored 24/7.
• Regular third-party security audits (Penetration Testing) are conducted.
• Option to enable two-factor authentication (2FA) for added security.
• Suspicious logins or unusual activity are automatically detected and blocked.

7. Data Retention Period

Sahabet does not retain data beyond what is necessary. Each category of data has a defined retention period.

• Account data: 5 years after account closure (in accordance with AML regulations).
• Transaction records: 7 years (in accordance with financial regulations).
• KYC documents: 5 years after account closure.
• Logs and technical data: 12 months.
• Marketing preferences: updated immediately upon withdrawal of consent.

8. Your Rights

Sahabet gives you full control over your personal data. You may exercise any of the rights listed below.

• Right to Know: You can find out exactly what information sahabet holds about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your data, provided there is no legal obligation requiring its retention.
• Right to Portability: You can export your data in a structured format.
• Right to Object: You can opt out of marketing communications at any time.
• Right to Restrict Processing: You may request to temporarily restrict the processing of your data under certain circumstances.

To exercise any of these rights, please contact the sahabet support team. Requests are typically processed within 30 days.

9. Protection of Minors

Sahabet is exclusively for users aged 18 and above. No data from minors is collected or stored.

• Age verification is mandatory during registration.
• If a minor's account is identified, it is immediately suspended and all associated data is deleted.
• Our support team can help you activate parental controls.

10. Policy Changes

Sahabet may update this Privacy Policy when needed. You will be notified at your registered email address before any significant changes take effect.

• The date of any changes will always be shown at the top of this page.
• You will receive a direct notification on the platform for any major changes.
• Continued use of the service after any changes constitutes acceptance of the updated policy.